Get demo accessFrequently Asked Questions
Is it possible to automate the upload of images from our practice's X-ray workstation to Diagnocat?
Yes, it is possible using the Diagnocat Imaging computer application. This is a paid application that can simplify the process of uploading images to our service. To purchase the integration and clarify questions, please contact your Diagnocat account manager, who will be able to help you.
How many clinicians can use Diagnocat in one practice?
There are no restrictions on the number of accesses to the Diagnocat account in Diagnocat. In addition, it is possible to set up personal data for each user to log into the Diagnocat account. If the problem persists, please contact customer support using our chat feature.
Can I include my practice's contact information in the final reports?
Yes, Diagnocat's reports are highly customisable; you can include your practice's logo, contact details, signature, and practice stamp in your reports. To do so:
How do I add a desktop shortcut?
You can do this directly from your browser:
How do I get started with Diagnocat?
Please feel free to contact us. We will be happy to provide you with additional information and help you choose the subscription plan that best suits your needs.
Is it possible to purchase individual reports only when I need them?
We strive to offer our clients with flexible and cost-effective solutions for their diagnostic needs. We understand that you may have specific requirements, and we want to provide you with the most convenient options; however, we do not offer a pay-per-report model.
Why do you offer subscription-based services?
This approach allows us to tailor your access to the offerings that are best suited for your practice, all at an affordable price. If the problem persists, please contact customer support using our chat feature.
How much does Diagnocat cost?
We offer a subscription-based access that can be paid monthly or annually. Payment plans will depend on which services you require and at which frequency.
How do I cancel or suspend my current subscription?
You can make a cancellation request in the account's pricing section by clicking on "Cancel". You can always contact the support team via the purple chat bubble for more information. You will still be able to use the service until the end of the subscription period. Automatic renewal will be disabled.
How do I renew my subscription?
Upon the conclusion of the current subscription, the next one is automatically renewed. You can always change your subscription plan in the pricing section of your Diagnocat account.
What happens to the data in my account if I cancel or suspend my subscription?
As of now, Diagnocat securely stores all data, accessible upon subscription renewal. However, a forthcoming update will implement an additional fee for storing substantial data if there's no active paid subscription.
How can I get more information about your product and subscription plans?
Our team is always ready to help you with questions about pricing and subscription types. Please feel free to contact us. We will be happy to provide you with additional information and help you choose the subscription plan that best suits your needs.
How long are reports stored?
Diagnocat offers HIPAA and PIPEDA-compliant cloud storage for patient data. The storage duration of patient data complies with the legislation of the country where the service is purchased and used.
How do I add practiceians to my practice account?
If my plan includes 30 CBCT reports per month and I only use 26, what happens to the unused reports?
Reports that remain unused cannot be transferred from one subscription to the next. We recommend thoughtful consideration of your chosen subscription plan or opting for an annual plan to evenly distribute reports across months.
Can several people use Diagnocat at the same time?
Yes. Diagnocat is cloud-based, so your whole practiceal team can work at the same time.
How do I change the interface language?
How do I upload CBCT, panoramic and intraoral radiographs (bitewings and periapicals)?
How do I change my account's password?
What are the technical requirements for using Diagnocat in a browser?
You can do this directly from your browser:
Where do I find the support chat?
The purple support icon is located in the lower right corner of the screen. You can send a message or attach images to request help from the support team. The average response time from a specialist is 10 minutes.
I cannot download the PDF report ("Download PDF" does not work)
Generating a report to print or download takes an average of 20–40 seconds. If nothing happens after this time, please try the following steps:
Which web browser do you recommend?
We recommend the latest version of Google Chrome.
What to do if CBCT scan uploading takes more than 7 minutes?
Upload speed depends on your internet connection and the size of the scan. If uploads are slow:
Should Diagnocat Imaging always be running when installed on your computer?
The Diagnocat Imaging application must be running at all times to ensure that files from your imaging software are automatically loaded into Diagnocat.
An error occurs when opening the Diagnocat web page
How do I clear my browser cache and cookies?
The image was uploaded, but the report was not created
The image may not have loaded properly, or the image format is different from the supported ones. Required formats for CBCT: DICOM (.dcm). For 2D studies: .png, .jpeg, .tiff. Try generating the report again. If it fails a second time, contact support via chat and include a link to the patient record so we can investigate.
Can I upload CBCT and X-ray images as a ZIP file?
Diagnocat supports uploading files archived in *.zip format. However, the archived radiographs must be in .dcm, .jpg, .png or .tiff format. Furthermore, the archive must not contain any extraneous files. If the problem persists, please contact customer support using our chat feature.
My study failed to upload
There are several reasons why a study may not upload. Here are some of the most common:
